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×InformationHP Solution Center Adobe Flash player error
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InformationFix Windows 10 Update IssuesResolve Windows 10 or update issues on HP computer or printer– Click Here
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HP 8600 goes off line every 24 hours with new xfinity router
12-02-2020 08:39 AM

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HP 8600 goes off line every 24 hours with new xfinity router
you cannot wake it up or place it online without unplugging and replugging it in
advice - please?
12-10-2020 09:35 AM

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@Annie2221, Welcome to the HP Support Community!
Let us assign a static IP address to the printer to resolve this issue:
- Obtain the IP address of the printer – You can touch the “wireless” icon on the printer control panel to obtain the IP address.
- Type the IP address at the top of your web browser to obtain the printer EWS page on your computer.
- If you get any security notification, click on show details/advanced and 'proceed to this website'.
- Go to "Network" tab - General - Select "Network protocols" - Select "Enable IPv4 only" (or similar) - Apply the settings.
- Go to the “Network” tab – Click on “Wireless (802.11) – Then click on “Network address (IPv4)
- Click on the radio button which says “Manual IP” and then click “Suggest a manual IP address” to give a manual IP address to your printer.
- Click on the radio button which says “Manual DNS Server” and under manual preferred type 8.8.8.8 and under manual alternate type 8.8.4.4 (This is Google DNS server address)
Note: You may watch this video for a better understanding.
Hope this helps! Keep me posted.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
Have a great day!
KUMAR0307
I am an HP Employee
12-20-2020 07:36 AM

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I can't take credit for this solution (which worked for me), but I found this in the Xfinity Internet forums:
- You will need to configure your xFinity Gateway to enable "zero config" before your AirPrint printer will appear in iOS devices, and also to stay alive as a Mac CUPS printer:
https://www.xfinity.com/support/articles/configure-device-discovery-for-wifi
Zero config is apparently required to let Bonjour communications through.

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