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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: Printer Wi-Fi, Connectivity Issues and Offline Status..
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HP 8610 printer cannot connect to new wireless due to wireless setup features that are locked

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HP 8610 Officejet pro

Hola! Please, can someone help? I have a new wireless connection ( new username and PW) and want to change this on my printer. It won't allow me because it says the feature is locked. Also, the "Restore factory defaults" is locked as well. I don't have the user username and password. Is there a way to find this.....or perhaps do a reset? Appreciate anyone that can reach out to help!

 

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@JPSoulchild

 

Welcome to the HP Support Community.

 

We'll have to perform a reset on the Printer for this. I have sent you a private message, for more details that cannot be shared in a public post.

 

Please do check your inbox on the forums page for the private message.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!


I am an HP Employee

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