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    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
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  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need the WPS PIN to connect your printer? Click here for tips and tricks!
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
HP Recommended
Microsoft Windows 10 (64-bit)

I have an HP 8710 printer connected via Wi Fi to my desk top for a couple months. Today it will not print and it shows offline on the desk top. However the printer is on and Wi Fi shows to be connected to the network. I tried turning off and restarting but I get back to the same point.  Any suggestions on what to try next?

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