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Common problems for Connectivity Issues
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dantoth
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HP 8720 scan to email stopped working with error - Invalid Credentials

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HP 8720

Scan to email feature has been working for years now, then suddenly started failing with Invalid Credentials - check username and password.

ISP is Comcast. I tried turning off 2FA, but that did not help

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Dragon-Fur
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@dantoth 

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Welcome to the HP Community.

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If you are using the Scan to Email that is set up and configured in the Embedded Web Server (EWS)

then

You may need to redo the setup - at least test the profile(s).

If the "2FA" to which you refer is two-step verification,

then

Be sure to recheck your email provided to make sure that you are using an Apps Password (for 2-step) OR that you (still) have Less Secure enabled.

 

Next,

Add a Profile to the configuration using the tiny "person icon"

Want to remove a profile?  Select that profile > click the X to remove it

 

 

General Example - Embedded Web Server (EWS) - Scan to Email (digital send supported printer)

EWS_8740_Scan-to-Email_Setup_7CEWS_8740_Scan-to-Email_Setup_7C

 

and - similar / newer model

EWS_9020_Scan-to-Email_Setup_2EWS_9020_Scan-to-Email_Setup_2

 

 

Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

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Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP OfficeJet Pro 8720 All-in-One Printer series 

 

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Our Community is comprised of volunteers - people who own and use HP devices.

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Dragon-Fur

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dantoth
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There does not seem to be a way to remove or add profiles so I edited the existing one, removing each field and re-creating the content and then did a save and test. It still failed. Comcast has an Enable/Disable Third-Party client access option, which is checked. Authentication still fails. 

I went back to my comcast account and turned off 2 step verification, the profile then started working again. I went back into my comcast account and turned 2 step verification back on, and the save and test was successful. I have no idea what's going on here but it seems to be working again.

However, I am now down to a single outgoing mail profile. How can I add a secondary one? I expected to see a +/- for adding/removing outgoing scan profiles

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dantoth
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That worked, thanks!

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