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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: Printer Wi-Fi, Connectivity Issues and Offline Status..
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HP App Can't Find Printer

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OfficeJetPro 9020

The printer works; I know this because I can email it print jobs and they print.  So it's on the network, but neither my iPhone nor computer can find it.  I've done 4 factory resets: nothing.

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@JTobia, Welcome to HP Support Community!


To be able to assist you better, I'd like to know the following-

  • What is the exact error message when you try to print?
  • What is the Operating System installed on the computer?

Alternatively, try using the AirPrint option to print from your iOS device, refer to the document HP printer setup (Apple AirPrint for iPhone, iPad) for help.


Keep me posted for further assistance.

I am an HP Employee

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