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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: Printer Wi-Fi, Connectivity Issues and Offline Status..
SFRjC
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HP Color LaserJet Pro MFP M177fw stuck on "Connecting" when I go to Apps - therefore I cannot scan

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HP Color LaserJet Pro MFP M177fw
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I'm trying to get scanner going on HP Color LaserJet Pro MFP M177fw - it will it simply hangs on 'Connecting' when I go to Apps.

 

I've checked everything and the printer is connected to the internet. The firmware is at 20160926 level, but I cannot figure out how to upgrade wirelessly. The IP settings appear to be correct as well ( 192.168.87.128) and I can connect to the printer over the internet.

 

I've cycled the power in a couple of different fashions (both through pressing the power button and by unplugging it and plugging it back in.

 

What more can I try?

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KrazyToad
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@SFRjC

 

Welcome to HP Support Community


I would like to help

 

Are you able to make Photocopies?

 

Please ensure the printer has the latest Firmware https://support.hp.com/in-en/document/c02919168

 

Next assign a manual IP Address and check if that helps

 

- Print a Network Config Page from the printer. Note the printer's IP address.

- Type that IP address into a browser to reveal the printer's internal settings.

- Choose the Networking tab, then Wireless along the left side, then the IPv4 tab.

- On this screen you want to set a Manual IP. You need to set an IP address outside the range that the router automatically sets (called the DHCP range). If you do not know the range, change the last set of numbers (those after the last '.') to 250

- Use 255.255.255.0 for the subnet (unless you know it is different, if so, use that)

- Enter your router's IP (on the Network Config Page) for the gateway.

- Enter 8.8.8.8 for the first DNS and 8.8.4.4 for the second DNS. This is Google DNS.

- Click 'Apply'.


Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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