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    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
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  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need the WPS PIN to connect your printer? Click here for tips and tricks!
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
HP Recommended
Microsoft Windows 10 (32-bit)

I got a new router (from Verizon to T Mobile). My printer is now offline. How do I connect my printer to my new router via my laptop - Settings - Network and Internet - WiFi? Its asking for Network Security Key info under 4155 printer. I cannot find Network Security Key info on my router and all the info I put in, does not work.

Thank you. 

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