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‎12-17-2020 10:38 AM

HP Recommended
Product: Deskjet 2752
Operating System: Microsoft Windows 10 (32-bit)

Hi, 

I recently bought this HP Deskjet 3752 and the original setup was smooth. I recently got a new modem and router, so my home WIFI has changed. I am unable to set the printer up with my new network. I have tried every step I can find on this issue (on this forum and on the internet) and I am not having any luck. I am unable to see the printer in the HP Smart App when I try to "add a new printer".  I am generally tech savvy, so I can usually figure this stuff out, but this one is driving me crazy.

 

Please help!

Category:
5 people had the same question
1 REPLY 1

‎12-31-2020 06:04 AM

HP Recommended

@ADizzle71, Welcome to HP Support Community!

 

To reconfigure the printer, follow the steps from the document HP Printers - No Connection after Router or Wi-Fi Settings Change.

 

Additionally, refer to the document Connect to a Wireless HP Printer for help.

 

If you still have issues, use the guided troubleshooter Troubleshooting | Wireless Printing Center for instruction to isolate and resolve the issue.

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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