HP Deskjet Ink Advantage 4675: No option to print in colour / black & white, using WiFi.

[davidhamadia]

HP Deskjet Ink Advantage 4675: No option to print in colour / black & white, using WiFi..

Any update or permanent solution to this problem, the only way to print in colour is to usb cable direct to printer, a hassle.

not sure what windows10 i am using and also not all that tech savvy, so hope there is simple solution

[ShlomiL]

Hi,

Try following below specific version of the HP Print and Scan Doctor Utility by selecting your printer:

http://ftp.hp.com/pub/printers/hppsdr/patches/HPPSdr.exe

Be sure to restart your PC and allow the utility to complete the process, then check for any difference.

Try printing and check for any change, if the same remains try printing using the newly added print queue copy (Copy1) and check for any difference.

Shlomi

[davidhamadia]

Get dialog box saying 

Is it safe? do I continue?

[davidhamadia]

dialog box : the youre tryinig to install isnt a microsoft verified app

[ShlomiL]

Yes, this is perfectly save to launch the HP Print and Scan Doctor Utility, it is from a legitimate source and can be allowed with no issues.

As a reference, you may also download it from below link at hp.com. be sure to click Yes after clicking the download button:

https://support.hp.com/us-en/topic/printscandoctor

Shlomi

[davidhamadia]

Hi 

Have downloaded to 1st computer restarted and print color is working over network, 2nd computer downloaded restarted and print color is not working, print black

[davidhamadia]

Hi,

Still no success after downloaded and installed on second computer to be able to print in color on that computer.

A side problem, how do I find easily my posts for help?

Thanks 

David 

[ShlomiL · Accepted solution]

Hi David,

Please open the Control Panel and select Devices and Printers.

How many copies of your printer can you see there and which one is set as default?

Right-click the print queue and select Printer Properties, then open the Ports tab.

Please let me know which exact port is selected for your print queue.

For the other question, click your username in the top-right side, near your user avatar, then click on My Posts to locate any of your posts:

Shlomi