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‎04-01-2021 04:05 AM

HP Recommended
Product: HP ENVY 5030
Operating System: Mac OS X 10.10 Yosemite

Hi there, my HP ENVY 5030 stopped communicating with my laptops and my mobile. It does not print or scan and gives a an error message.

 

Please help, thanks

Category:
1 REPLY 1

‎04-04-2021 10:35 AM

HP Recommended

@ha1921

 

Welcome to the HP support community.

 

What error message are you getting?

 

Meanwhile:-

Restore the printer to the original network settings

1. From the Home screen, touch (Wireless) and then touch ( Settings ).

2. Touch Restore Network Settings, and then follow the onscreen instructions.

3. Print the network configuration page and verify that the network settings have been reset.

 

Update the printer firmware

Here are the steps:- Click here

 

Use the Wireless Setup Wizard from the printer control panel display to set up wireless communication.

1. On the printer control panel display, from the Home screen, touch ( Wireless ).

2. Touch ( Settings ).

3. Touch Wireless Setup Wizard or Wi-Fi Protected Setup.

4. Follow the display instructions to complete the setup.

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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