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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: Printer Wi-Fi, Connectivity Issues and Offline Status..
ha1921
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HP ENVY 5030 Printer stopped communicating

HP Recommended
HP ENVY 5030
Mac OS X 10.10 Yosemite

Hi there, my HP ENVY 5030 stopped communicating with my laptops and my mobile. It does not print or scan and gives a an error message.

 

Please help, thanks

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sandytechy20
HP Support Agent
HP Support Agent
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@ha1921

 

Welcome to the HP support community.

 

What error message are you getting?

 

Meanwhile:-

Restore the printer to the original network settings

1. From the Home screen, touch (Wireless) and then touch ( Settings ).

2. Touch Restore Network Settings, and then follow the onscreen instructions.

3. Print the network configuration page and verify that the network settings have been reset.

 

Update the printer firmware

Here are the steps:- Click here

 

Use the Wireless Setup Wizard from the printer control panel display to set up wireless communication.

1. On the printer control panel display, from the Home screen, touch ( Wireless ).

2. Touch ( Settings ).

3. Touch Wireless Setup Wizard or Wi-Fi Protected Setup.

4. Follow the display instructions to complete the setup.

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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