HP ENVY PHOTO 6255

[Ant121]

HP ENVY photo 6255 will not boot, gets stuck on first section of boot up.

[Sneha_01]

Hi @Ant121,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP ENVY Photo 6255 is getting stuck during the boot-up process, it could be due to several issues. Here’s a structured approach to troubleshooting and resolving the problem:

1. Perform a Hard Reset

• Press the power button to turn off the printer.
• Unplug the power cord from the printer and the wall outlet.:
• Leave the printer unplugged for about 60 seconds.
• Plug the power cord back into the printer and the wall outlet.
• Press the power button to turn the printer back on.

2. Check for Obstructions

• Open the printer’s access door and check for any obstructions or paper jams.
• Ensure there is no foreign material inside that could be preventing proper startup.
• Make sure the ink cartridges are properly installed and not causing any blockage.

3. Perform a Printer Reset

1. Printer Reset:
   • While the printer is powered on, press and hold the Power button and Cancel button simultaneously for about 15 seconds.
   • Release the buttons and wait for the printer to reset and attempt to restart.

4. Update Printer Firmware

Firmware Update:

• If the printer can boot but not fully load, check for firmware updates:
  1. Visit the HP Support website.
  2. Search for your printer model (HP ENVY Photo 6255).
  3. Download and install any available firmware updates.
• If you can connect to the printer via HP Smart or another software, check for and install firmware updates from there.

5. Check for Error Codes:

• If the printer display shows any error codes or messages, note them down.
• Refer to the printer’s manual or HP Support website for specific troubleshooting steps related to those error codes.

6. Disconnect and Reconnect

• If the printer is connected via USB, try a different USB port on your computer.
• If connected via network, ensure that the network connection is stable and properly configured.
• If the printer is stuck due to network settings, you might need to reconfigure the network settings through the printer’s control panel.

7. Check for Overheating:

• Ensure the printer is in a well-ventilated area and not overheating.
• Allow the printer to cool down for a while and then try turning it on again.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support