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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: Printer Wi-Fi, Connectivity Issues and Offline Status..
romac
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HP ENVY PRO 6455 All-In-One take 4 minutes to print one page!

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HP ENVY PRO 6455 All-In-One
macOS 10.15 Catalina

HP ENVY PRO 6455 All-In-One, takes almost 4 minutes to print one page!  Using MacOS BigSur 11.2.2,  with HP Smart 5.7.2

Have a strong WiFi connection.

lopakamac
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TEJ1602
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@romac, Welcome to HP Support Community!

 

What happens when you make photocopies?

Which application are you trying to print from?

 

To be able to assist you better, I'd like to know the following-

  • Are the printer and PC connected to the same network?
  • Is your router dual-band enabled i.e., both 2.4GHz and 5GHz?
  • What is the distance between the router and the printer?
  • Is there any antivirus software installed on your computer?
  • Could you perform a ping test using the Mac Network Utility and let me know the results?

Use the printer IP address to perform a ping test, the printer IP can be located by selecting the wireless icon on the printer display.

 

The wireless status menu on your Mac should also give us quite a lot of information that would help us identify the issue. You can press and hold option-click the WiFi icon and then use shift-command-5 to take the screenshot. Press the space bar when the icon turns into a camera. Share the ping test results and the screenshot with us.

 

Also, check with your Internet service provider if your router is able to forward 'Bonjour packets'. 

Bonjour locates devices such as printers, other computers, and the services that those devices offer on a local network using multicast Domain Name System (mDNS) service records. The software comes built-in with Apple's macOS and iOS operating systems.

 

Keep me posted for further assistance.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
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romac
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Are the printer and PC connected to the same network? YES

Is your router dual-band enabled i.e., both 2.4GHz and 5GHz? YES, as far as I know

What is the distance between the router and the printer? Within 10 feet

Is there any antivirus software installed on your computer? YES, I’d be dumb if it was not installed

Could you perform a ping test using the Mac Network Utility and let me know the results?

When will HP support macOS Big Sur Version 11.2.2?

Screen Shot 2021-03-03 at 11.02.29.jpgScreen Shot 2021-03-03 at 11.05.44.jpgScreen Shot 2021-03-03 at 11.15.13.jpg

lopakamac
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TEJ1602
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@romac

 

Use the terminal to perform the ping test. Use the command- Ping<printer IP adress>   

after 10 pings ctrl c

 

Let me know the results.

TEJ1602
I am an HP Employee

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romac
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64 bytes from 192.168.1.75: icmp_seq=0 ttl=64 time=0.057 ms
64 bytes from 192.168.1.75: icmp_seq=1 ttl=64 time=0.070 ms
64 bytes from 192.168.1.75: icmp_seq=2 ttl=64 time=0.067 ms
64 bytes from 192.168.1.75: icmp_seq=3 ttl=64 time=0.141 ms
64 bytes from 192.168.1.75: icmp_seq=4 ttl=64 time=0.122 ms
64 bytes from 192.168.1.75: icmp_seq=5 ttl=64 time=0.137 ms
64 bytes from 192.168.1.75: icmp_seq=6 ttl=64 time=0.130 ms
64 bytes from 192.168.1.75: icmp_seq=7 ttl=64 time=0.154 ms
64 bytes from 192.168.1.75: icmp_seq=8 ttl=64 time=0.064 ms
64 bytes from 192.168.1.75: icmp_seq=9 ttl=64 time=0.077 ms

lopakamac
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TEJ1602
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@romac

 

ensure that the printer is up to date with its firmware and Mac is up to date with its software. If you are unsure you may use the links below to update the printer firmware and Mac software:

Update printer firmware

Update software on Mac 

 

Remove and add the printer

Click the Apple menu, and then select System Preferences.

Depending on your operating system version, click Print & Fax, Print & Scan, or Printers & Scanners.

Click the name of your printer, click the Minus sign, and then delete the printer.

 

Select printer and click the minus sign

Click the Plus sign, and then click Add Printer or Scanner.

Click the Use or Print Using box, and then select AirPrint

 

Select AirPrint from the Use menu

 

Click Add to add the printer to the list.

Try to print.

 

Keep me posted for further assistance.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
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romac
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Several times I have attempted to do a Firmware Update.  I tried again and the end result, for HP's software, is:

Cannot update the device.

This Firmware Updater does not contain upgrades for your device.

So, I into System Preferences, Printers & Scanners and deleted the HP Envy Pro 6400 series.  Then click a=on ADD and added it back.  Now I'm missing the scanner portion.  How do I add that?

lopakamac
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romac
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Using the HP SMART app, it indicates the software and firmware are up-to-date!

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romac
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Found an IP Address for the printer in HP SMART app.  Here's a new ping test:

 

64 bytes from 192.168.1.247: icmp_seq=0 ttl=64 time=85.130 ms
64 bytes from 192.168.1.247: icmp_seq=1 ttl=64 time=644.769 ms
64 bytes from 192.168.1.247: icmp_seq=2 ttl=64 time=565.431 ms
64 bytes from 192.168.1.247: icmp_seq=3 ttl=64 time=377.443 ms
64 bytes from 192.168.1.247: icmp_seq=4 ttl=64 time=173.063 ms
64 bytes from 192.168.1.247: icmp_seq=5 ttl=64 time=6.639 ms
64 bytes from 192.168.1.247: icmp_seq=6 ttl=64 time=16.666 ms
64 bytes from 192.168.1.247: icmp_seq=7 ttl=64 time=7.406 ms
64 bytes from 192.168.1.247: icmp_seq=8 ttl=64 time=15.765 ms
64 bytes from 192.168.1.247: icmp_seq=9 ttl=64 time=880.693 ms
64 bytes from 192.168.1.247: icmp_seq=10 ttl=64 time=825.070 ms
64 bytes from 192.168.1.247: icmp_seq=11 ttl=64 time=230.593 ms

I printed a single page after all the above and it took a little over two. minutes.

lopakamac
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TEJ1602
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@romac

 

Thanks for replying!

 

So when you mention the scanner option is missing, are you able to print?

 

Refer to the document How to scan with an HP printer to learn about alternate scanning methods.

 

Keep me posted.

TEJ1602
I am an HP Employee

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