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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.

‎06-06-2025 03:05 PM

HP Recommended

Hello,

We just recently got a new router and I can no longer connect to our wifi. The printer detects the wifi but won't connect. Please help. I tried unplugging everything already.

thank you, 

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3 REPLIES 3

‎06-06-2025 03:14 PM

HP Recommended

Hello @LieselGood , how are you ?

 

Please, try the procedures below:

 

https://support.hp.com/us-en/document/ish_3967769-3956733-16

 

Best regards

Welcome to the Community, I am a volunteer and private messages will not be answered.
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‎06-06-2025 03:41 PM

HP Recommended

I just realized that we have 5G and the printer is not compatible with that network speed. I am now trying to connect via USB, but the port on the back is not usb:

 

IMG_0829 Medium.jpeg 

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‎06-09-2025 05:55 AM

HP Recommended

Hello @LieselGood 

 

Yes, it is USB, but for this printer model, the inputs are different. But just ask for a USB cable for the printer and the resellers will already know which standard.

 

Best regards

Welcome to the Community, I am a volunteer and private messages will not be answered.
If the answer was helpful and/or you would like to say "thanks", Click on the button“Yes” Did I help solve the problem? Don't forget click “Accept as a solution” , If anyone has the same question, this solution might be helpful.
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