HP Envy 6020 KEEPS going offline!

[Chrissie68]

My printer KEEPS going offline. Last week, it lost Wi-Fi completely and my laptop couldn't find the printer.  I've now solved this and my blue WIFI icon is glowing loud and proud.

However, I print a couple of pages and then it's offline again! It's driving me mad! What can I do for a permanent solution other than throwing it out the window?  Someone please help.

[Rainbow23]

Hi @Chrissie68,

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you.

I suggest that you follow the steps listed below to update the firmware from HP Smart App.

1. Go to 123.hp.com (Android, Apple iOS, iPad OS), or HP Smart - Microsoft Store (Windows), or HP Smart - Mac App Store (Mac) (if not installed).

2. After completing the printer setup, click or tap on the printer’s name.

NOTE: Menu names, locations, and available settings vary by printer model.

3. Under Advanced, select Printer Home Page (EWS) or Advanced Settings.

4. Click or tap Tools or Web Services.

5. Click or tap Printer Updates or Product Update, and then click or tap Check Now.

You may also refer to this weblink: https://support.hp.com/us-en/document/ish_1776648-1643972-16 

I hope this helps.
Take care and have a good day ahead.

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