Let's reset the Printer: 1. Lift the cartridge access door to expose the cartridge area. 2. While the cartridge access door is open, press and hold (the Power button) and Wireless button on the back of the printer for three seconds.
Once done, then try connecting the Printer again.
Let me know if this helps.
If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".