cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
3 2 0 0
Message 1 of 6
113
Flag Post

Solved!

HP Envy 7640 Scan to Email Failure

HP Recommended
Envy 7640
Microsoft Windows 10 (64-bit)

Printer is set up on wireless network but when attempting to scan to email, it tries to connect but shows "Server Problem", "The printer could not connect to Web Services".  Previously, it would scan to email without a problem. I ran the Scan Doctor and downloaded again all software and drivers to no avail. The Network Configuration Page shows 802.11 Wireless connected, an IPv4 IP Address but not an IPv6 Primary Server.  It otherwise scans and prints perfectly. Frustrated at this point. 

5 REPLIES 5
Highlighted
HP Support Agent
HP Support Agent
11,802 11,788 652 485
Message 2 of 6
Flag Post
HP Recommended

@duffer43

 

Welcome to the HP Support Community.

 

Try the steps from here: https://support.hp.com/in-en/document/c05519493

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

Reply
0 Kudos
Highlighted
Author
New member
3 2 0 0
Message 3 of 6
Flag Post
HP Recommended
Thanks for your reply. 
 
I set up the "Google 2-step Verification'', proceeded to "Create and use App Passwords". I created a device "HP Envy 7645 Printer" which generated a 16 digit password. The problem I'm having is where to install the password as the printer setup doesn't seem to have a spot for it. I'm fairly computer literate but Google doesn't seem to be clear to me in this regard. Can you help me with this?
 
Thanks, 
Jon
Reply
0 Kudos
Highlighted
HP Support Agent
HP Support Agent
11,802 11,788 652 485
Message 4 of 6
Flag Post
HP Recommended

You've to try the steps from here: https://support.google.com/accounts/answer/6010255

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

Reply
0 Kudos
Highlighted
Author
New member
3 2 0 0
Message 5 of 6
Flag Post
HP Recommended

This still didn’t help but I’m over it. I was able to get scan to mail working by setting up a 2s-stage verification in Google. Still have no idea why it’s working without inputting the 16 digit code. Guess I’ll never know. Thanks!

Reply
0 Kudos
Highlighted
HP Support Agent
HP Support Agent
11,802 11,788 652 485
Message 6 of 6
Flag Post
HP Recommended

I'm glad to hear that and you're most welcome. Do get back to us in the future for further assistance.

 

Have a nice day!:)


I am an HP Employee

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation