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‎04-04-2021 03:01 PM

HP Recommended
Product: hp envy 7858

i have an hp 7858, and the touchscreen will not progress past the blue hp logo.  i have powercycled multiple times

 

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1 REPLY 1

‎04-08-2021 04:22 AM

HP Recommended

@Pimmyd

 

Welcome to HP Support Community

 

At this point I suggest you contact HP Support in your region for service options

 

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.
 


Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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