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‎09-22-2024 04:41 PM

HP Recommended
Operating System: Microsoft Windows 11

I have an Envy Photo 7855 and we added a tp-link Deco X60 mesh router system. I cannot connect the printer to this network. All other devices have been connected and working for a couple of months. We went to use the printer and then saw it was not connected to the network. I prefer not to use WIFI direct so my wife can print like she always had been and not have to adjust here WIFI settings. I can connect directly to the Modem wireless network with no issue. I tried both the Wizard and the WPS method with no results. Does the Envy Photo 7855 need some software or firmware update? As per some Web information I checked the settings on the Mesh router and I also tried the HP Smart App with no success. Any ideas? Thank you for your help. 

Category:
1 REPLY 1

‎09-24-2024 07:55 AM

HP Recommended

Hi @Peabody87 

 

Welcome to the HP support community.

I understand that you are facing an issue with your HP device, I am glad to assist you today.
 

Please Restore Wi-Fi setup mode on your HP printer, Clickk HERE and then set up the priter again.

 

Fo more information on how to connect, Please check the link belwo.

 

https://support.hp.com/ie-en/product/troubleshooting/hp-envy-photo-7800-all-in-one-printer-series/mo...

 

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

-Regards
Raj-HP Support

Raj2111
I am an HP Employee

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