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Common problems for Connectivity Issues
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HP Recommended
HP ENVY Photo 7130 All-in-One Printer
Microsoft Windows 10 IOT

I've tried everything but my printer will no longer sync with my HP Instant account - keep getting an error message The printer could not connect to the server. Contact the person who set up the printer. DNS/Gateway Problem -  I have changed the wifi settings, the wifi sign is a solid blue but nothi

1 REPLY 1
HP Recommended

@DME1

 

Welcome to the HP Support Community.

 

I'd be happy to help.

 

Let's remove and add web services:

 

To remove Web Services using the printer control panel 1. From the top of the screen, touch or swipe down the tab to open the Dashboard, touch ( HP ePrint ), and then touch (Web Services Settings). 2. Touch Remove Web Services.

 

To set up Web Services using the printer control panel 1. From the top of the screen, touch or swipe down the tab to open the Dashboard, and then touch ( Setup ). 2. Touch Web Services Setup . 3. Touch Yes to accept the Web Services terms of setup. 4. The printer will automatically check updates and set up Web Services. 5. Touch OK when you see Web Services have been set up successfully. 6. When the printer is connected to the server, the printer prints an information page, and shows Web Services Summary on the screen.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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