HP Envy wireless service turning off on it's own... HELLLPPP!

[JayJaySipp]

On my printer, the wireless service turns itself off for some unknown reason, and then it's not available when needed (arrgghh!), and I have to go into the display and turn the wireless back on with the slider switch. 

Thanks

Jay

[A_Gayathri]

Hi @JayJaySipp ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand that automatically turning off the wireless service on your HP ENVY Inspire 7958e can be frustrating! This issue could be due to several factors, such as power-saving settings, firmware glitches, or network stability.
 

Here are some steps to help resolve the issue:
 

Update the Printer Firmware: Update the firmware on an HP printer

• Make sure your printer firmware is up to date, as updates often include bug fixes for connectivity issues.
• You can update the firmware directly from the printer’s control panel by going to Settings > Printer Maintenance > Update the Printer (or a similar option).

Disable Power-Saving Mode:

• Some HP printers have a power-saving or sleep mode that may interfere with the wireless connection.
• Go to Settings > Power Management on your printer’s display panel and ensure that the power-saving mode is set to the lowest setting or turned off.

Use the HP Smart App to Check Settings: HP printer setup (HP Smart app)

• Open the HP Smart app on your computer or mobile device.
• Ensure that the printer’s Wi-Fi Direct is turned off, as enabling both Wi-Fi Direct and regular Wi-Fi can sometimes cause interference.
• Check any additional settings in the app that may impact connectivity.

Assign a Static IP Address to the Printer:

• A dynamic IP address may cause intermittent disconnections. Assigning a static IP can provide a more stable connection.
• You can usually do this by logging into your router’s settings and manually assigning an IP to your printer's MAC address.

Restart Network Devices:

• Power off your router and printer, wait a minute, and then turn them back on.
• This can help clear any temporary issues causing the connection drop.

Disable and Re-enable Wireless Settings on the Printer:

• Go to Settings > Network Settings > Wireless and toggle the wireless connection off and on.
• Reconnect to your Wi-Fi network if prompted.

Refer to this document: HP ENVY Inspire 7958e All-in-One Printer User manual

Troubleshoot a Wi-Fi connection to an HP printer
HP printer setup (Wi-Fi network)
 

I hope this helps. 

Take care and have a good day.

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