• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need the WPS PIN to connect your printer? Click here for tips and tricks!
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
Locked

‎10-08-2020 07:35 AM

HP Recommended
Product: HP Laser Jet Pro M148dw
Operating System: Microsoft Windows 10 (64-bit)

I just set up my HP Laser Jet Pro M148dw. It works flawlessly via Wifi. It will not connect through the USB cable. My computer is connected to Wifi through a router. When wireless is ON on the printer it displays the net address fine. I would like this printer to be the default printer for my computer and connect through the USB cable and still be able to connect other laptops,  Iphones and Ipads that are in the house. Any help out here?

Category:
1 person had the same question
5 REPLIES 5

‎10-10-2020 09:08 AM

HP Recommended

@Mato71

 

Welcome to the HP Support Community.

 

It could be a defective USB cable. Do you have any other Printer USB cable?

 

Try a firmware update: https://support.hp.com/in-en/document/c02919168

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!

 

 

 

 


I am an HP Employee

Was this reply helpful? Yes No

‎10-10-2020 04:18 PM

HP Recommended

The USB cable I was using is the new one that came with the printer. I just purchased the printer. I have an older HP USB cable that I dont know if it will fit the rounded hole. I tried a USB 2 and a USB 3 port. Neither seemed to work. I am very frustrated with this.

Was this reply helpful? Yes No

‎10-11-2020 11:56 AM

HP Recommended

Do check with the older cable if it fits. Also, do the firmware update.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

Was this reply helpful? Yes No

‎10-11-2020 02:45 PM

HP Recommended

I did try the old cable and the firmware update with no success.

Was this reply helpful? Yes No

‎10-12-2020 11:53 AM

HP Recommended

Please do go through this document: https://support.hp.com/nz-en/product/hp-laserjet-pro-mfp-m148-m149-series/21996897/model/21996899/do...

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!

 

 


I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.