HP LaserJet Pro MFP M227fdw

[rgnd66]

Am trying to set up my printer ( HP LaserJet Pro MFP M227fdw) to sync with new Wi-Fi router. the control panel  shows the wifi symbol "printer in an error state".  On the printer control panel I cannot enter any settings without entering a password, which it does not accept (nor the network security key or the Network name (SSID). 

[zoey7886]

@rgnd66, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding HP LaserJet Pro MFP M227fdw Wi-Fi Setup! 

We're thrilled to have the opportunity to assist you and provide a solution.  

If your HP LaserJet Pro MFP M227fdw printer displays an error state when trying to connect to a new Wi-Fi router, and you are unable to enter settings without being prompted for a password, here are the steps you can follow to resolve the issue:

1. Restart Devices

• Turn off the printer and the new Wi-Fi router.
• Wait 15 seconds, then turn the Wi-Fi router back on.
• Turn the printer back on and wait for it to become idle.

2. Reset Printer Network Settings

• On the printer control panel, restore the network settings to default. This can be done via the printer's Embedded Web Server (EWS) or by performing a factory reset.
  • Press the Wireless button to access the Wi-Fi settings.
  • Go to Settings > Network Setup > Restore Network Settings.

3. Connect the Printer Using Wi-Fi Protected Setup (WPS)

If your printer and router support Wi-Fi Protected Setup (WPS):

• Push Button:
  1. Press the Wireless button on the printer until the wireless light blinks.
  2. Press the WPS button on your router.
• PIN:
  1. The printer control panel should generate a PIN.
  2. Enter the PIN in the router’s setup screen within 2 minutes.

4. Manual Setup via USB Cable

If the WPS method does not work:

1. Download and install the HP Smart app on your computer.
2. Connect your printer to the computer using a USB cable.
3. Open HP Smart and the app should detect the printer.
4. Follow the on-screen instructions to enter your new Wi-Fi credentials.

Hope this helps! 

Take care, and have an amazing day!  

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Regards,