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04-29-2023 06:38 PM
Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.
If your HP Office Jet 8710 keeps going offline, there are several things you can try to troubleshoot the issue.
- Restart the printer: Turn off the printer and unplug it from the power source. Wait for a few minutes, then plug it back in and turn it on.
- Check the printer connectivity: Ensure that the printer is properly connected to your computer or network. If you are using a wired connection, make sure the Ethernet cable is securely plugged in. If you are using a wireless connection, check that the printer is connected to the correct network and that the network signal is strong.
- Update printer drivers: Check for any available updates for your printer drivers and install them if necessary. This can help to resolve compatibility issues that may be causing the printer to go offline.
- Disable sleep mode: Some printers automatically go into sleep mode after a certain amount of time of inactivity. This can cause the printer to appear offline. Check your printer settings and disable sleep mode if necessary.
I hope this helps.
Take care and have a good day.
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