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Common problems for Connectivity Issues
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09-23-2022 03:04 PM - last edited on 09-23-2022 03:08 PM by RodrigoB
Product: HP OfficeJet Pro 9025 All-in-One Printer
Operating System: macOS 10.15 Catalina
Suddenly after a recent update to MacOS my printer stopped scanning & printing. I have used the HP smart app to diagnose & fix and tried everything but still says printer is OFFLINE. when I check the wireless connection on my printer is shows connected. I also removed the printer from my system preferences on my iMac - as instructed but now it does not appear that I can restore it to system preferences?
1 REPLY 1
10-01-2022 12:55 PM
Welcome to HP Support Community. This is a great place to post questions and find answers.
Thank you for posting your query, I will be glad to help you.
I see that you are facing printing issues with your HP OfficeJet Pro 9025 All-In-One Printer when printing from Mac computer.
I suggest that you follow the steps listed in this document to print using apple air print.
Let me know if this works.
Take care and have a good day.
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