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    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
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    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
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Common problems for Connectivity Issues
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HP Recommended
HP OfficeJet 6962

My OfficeJet 6962 printer has a white blank screen and says it is offline every day when I get to work. I have to restart the printer each time for it to print. How can I fix it?

1 REPLY 1
HP Recommended

@krodz10

 

Welcome to HP Support Community


I would like to help

 

To assist you better please let me know the OS installed on your device. Are you using a Windows PC or Mac?

 

Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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