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Locked

‎07-17-2023 04:59 PM

HP Recommended
Product: HP Officejet 3830

I logged into my instant ink account.  There is a red X that says "Not ready to Print."  and 

Unable to connect to the printer.
Check your connection and try again later.

Synced Jul 15, 2023 9:00 AM

 

It looks as if Instant Ink is not syncing properly because my printer cannot connect to my router.  My blue light is solid and the printer detected my router.  I contacted customer service and they were no help.   There is a message on my printer LCD screen that says "Connect Printer to update HP Instant Ink Status.  Printing will be blocked very soon."  I tried to connect to HP Connect with my printer and I kept getting errors as if I am blocked from getting to HP Connect.  I tried to solve this issue for about a week and it is driving me crazy!  Why should I continue to be an Instant Ink member if my printer cannot sync to it in real time.  It used to work like a charm!

 

Eric

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