cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: Printer Wi-Fi, Connectivity Issues and Offline Status..
Vee25
New member
2 0 0 0
Message 1 of 4
101
Flag Post

Solved!

HP Officejet Pro 6830 Printer Administrator Locked - All features are grayed out.

HP Recommended
Microsoft Windows 10 (64-bit)

HP Officejet Pro 6830 Printer Administrator Locked -  All features are grayed out, I am unable to access. Error message is I do not have access to printer.

 

None of the following worked, it is all grayed out.

 

 ‎08-24-2019 07:27 AM

@Utki1

 

Use the below steps to restore the printer.

 

To restore the printer to the original factory defaults

 

  1. From the printer control panel, touch Setup.
  2. Touch Printer Maintenance.
  3. Touch Restore.
  4. Touch Restore Factory Defaults. A message appears stating that the factory defaults will be restored.
  5. A message appears stating that the network defaults have been restored. Touch Restore.

 

To restore the printer to the original network settings

 

  1. From the printer control panel, touch Setup.
  2. Touch Network Setup.
  3. Touch Restore Network Settings.
  4. A message appears stating that the network defaults will be restored. Touch Yes.
  5. Print the network configuration page and verify that the network settings have been reset.

 

Refer to the below document for Updating or Upgrading Printer Firmware.

 

Click here: https://support.hp.com/in-en/product/hp-officejet-pro-6830-e-all-in-one-printer-series/5390307/docum...

 

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thank you for joining the HP Community:)

Have a great day!

Cheers:)

Raj1788
I am an HP Employee 


0

Add tags

 

3 REPLIES 3
sandytechy20
HP Support Agent
HP Support Agent
25,021 24,901 1,372 1,458
Message 2 of 4
Flag Post
HP Recommended

@Vee25

 

Welcome to the HP support community.

 

 

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers

Sandytechy20
I am an HP Employee

0 Kudos
Dracoqueen
New member
3 2 0 0
Message 3 of 4
Flag Post
HP Recommended

Hi,

I have the same issue and would like the fix sent to me privately. 

 

I have tried all the fixes.

0 Kudos
Kumar0307
HP Support Agent
HP Support Agent
18,116 18,115 1,259 1,481
Message 4 of 4
Flag Post
HP Recommended

@Dracoqueen, Welcome to the HP Support Community!

 

  • The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
  • I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
  • In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation