HP Officejet Pro 6830 Printer Administrator Locked - All features are grayed out.

[Vee25]

HP Officejet Pro 6830 Printer Administrator Locked -  All features are grayed out, I am unable to access. Error message is I do not have access to printer.

None of the following worked, it is all grayed out.

 ‎08-24-2019 07:27 AM

@Utki1

Use the below steps to restore the printer.

To restore the printer to the original factory defaults

1. From the printer control panel, touch Setup.
2. Touch Printer Maintenance.
3. Touch Restore.
4. Touch Restore Factory Defaults. A message appears stating that the factory defaults will be restored.
5. A message appears stating that the network defaults have been restored. Touch Restore.

To restore the printer to the original network settings

1. From the printer control panel, touch Setup.
2. Touch Network Setup.
3. Touch Restore Network Settings.
4. A message appears stating that the network defaults will be restored. Touch Yes.
5. Print the network configuration page and verify that the network settings have been reset.

Refer to the below document for Updating or Upgrading Printer Firmware.

Click here: https://support.hp.com/in-en/product/hp-officejet-pro-6830-e-all-in-one-printer-series/5390307/docum...

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thank you for joining the HP Community:)

Have a great day!

Cheers:)

Raj1788
I am an HP Employee 

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[sandytechy20]

@Vee25

Welcome to the HP support community.

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers

[Dracoqueen]

Hi,

I have the same issue and would like the fix sent to me privately. 

I have tried all the fixes.

[Kumar0307 · Accepted solution]

@Dracoqueen, Welcome to the HP Support Community!

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
• I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
• In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!