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Solved!

HP Officejet Pro 8610 changed my router now "locked by administrator or person who set up printer"

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HP Officejet Pro 8610
Microsoft Windows 10 (64-bit)

Printer has been working fine until I had to change routers.  Now I cannot update the wifi info.  The wireless settings for Wireless On/Off are grayed out to include the ones for Wireless Setup Wizard and Wifi Protected Setup. When I click on one of the, the phrase "The feature has been locked by your administrator or the person who set up the printer.  Hw can I get past this to set up my new wifi settings?

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By the way,

 I have read the other posts from individuals with the same porblem and have tried all the solutions 

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HP Support Agent
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@Alan98, Welcome to HP Support Community!

 

The only option left is to perform a full reset and re-initialize the printer. 

 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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Hi Tej1602,

I've spent all night trying to restore internet wireless connection between my HP Officejet Pro 8610 and my laptop. Mind that this morning I'd uninstalled my previous modem/router with a new one marked differently. During the installation of the latest one , I've preferred to set on the new and safer WPA 3 encryption protocols rather than the old WPA or WPA 2 protocols. This might has been caused aforesaid missing wireless connection between a/m devices. In fact, I've read old devices aren't compatible with new protocols. Thanking you for any further clarifications and suggestions. Bye

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HP Support Agent
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@yannik

 

Welcome to the HP Support Community.

 

What is the exact issue you're facing?

 

Thanks!

 

Have a great day!

 

 

 

 


I am an HP Employee

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