HP Officejet Pro 8620 stuck in Sleep mode. How do I reset?

[PeterT0351]

HP Officejet Pro 8620 stuck in Sleep mode.  How do I resolve / reset?  Thank you.

[Nal_NR]

Hi @PeterT0351,

Welcome to the HP Support Community. 

I'd be happy to help you! 

I understand that you are having issues with the printer stuck in sleep mode. 

If your HP OfficeJet Pro 8620 is stuck in Sleep mode and you're unable to wake it up or perform any functions, you can try the following steps to reset and resolve the issue:

1. Perform a Power Cycle (Hard Reset)

Turn Off the Printer:

• Press the power button to turn off the printer.

Unplug the Printer:

• Disconnect the power cord from the back of the printer and from the wall outlet.

Wait:

• Leave the printer unplugged for about 60 seconds to ensure it completely powers down.

Plug the Printer Back In:

• Reconnect the power cord to the printer and the wall outlet.

Turn On the Printer:

• Press the power button to turn the printer back on.

2. Check Printer Power Settings

1. Access Printer Settings:
   • On the printer's control panel, navigate to Setup or Settings.
2. Adjust Sleep Mode Settings:
   • Look for options related to power settings or sleep mode.
   • Adjust the sleep settings to a different time or disable sleep mode if possible.

3. Check for Firmware Updates

1. Download Firmware Update:
   • Visit the HP Support website and search for your HP OfficeJet Pro 8620 model.
   • Download and install any available firmware updates.

4. Perform a Printer Reset (Factory Reset)

1. Access Printer Menu:
   • On the printer’s control panel, go to Setup or Settings.
2. Navigate to Restore Defaults:
   • Look for an option to Restore Defaults or Factory Reset.
3. Follow On-Screen Instructions:
   • Confirm the reset and follow the on-screen instructions to restore factory settings.

5. Check for Hardware Issues

1. Inspect for Obstructions:
   • Make sure there are no paper jams or obstructions inside the printer.
2. Examine Power Cord:
   • Ensure the power cord is securely connected and not damaged.

If the printer remains stuck in Sleep mode after trying these steps, it might require service. 

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.