HP Officejet Pro 8710 is connected to wifi but computer (on same wifi) says its offline

[ccww]

My printer is installed and connected to wifi and my computer is connected to the same wifi but it thinks the printer is offline.  When I run the Scan Doctor it says the printer is installed but it can't communicate with it.

[Nal_NR]

Hi @ccww,

Welcome to the HP Support Community. 

I understand that you are I’d like to help!

To provide you with an accurate solution, I'll need a few more details:

Make sure, your printer and your device are on the same network as 2.4GHZ only. 

Is it a private (Home network) or a public Wi-Fi connection? Wi-Fi direct? Or Hotspot?
What device are you using the printer with a Windows computer, Mac, Android, or iPhone?

Follow the steps from this document here and see how it goes. 

You may also refer to this document. 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Nal_NR]

Hi @ccww,

Hope I was able to fix the issue. If you need further assistance, feel free to reach out to us. 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!