• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need the WPS PIN to connect your printer? Click here for tips and tricks!
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
Locked

‎02-14-2021 12:53 PM

HP Recommended
Operating System: Android 8.0 Oreo and older

Cannot connect my Officejet 8710 to a WPA2 network.  Specifically a Norton Core router.  All other devices whether they be Android phones, Surface w/Win 10 or even Windows7 connect and work just fine.  What needs to be set or am I missing for a setting on the 8710 so it can connect and authenticate with AES or WPA2?

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎02-17-2021 08:28 AM

HP Recommended

@TBig

 

I reviewed your post and I understand that the printer is not connecting to a WPA 2 connection.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

Your printer doesn’t support WPA2 wireless security and you need to use WPA. Refer to the below user guide for your computer for information.

 

http://h10032.www1.hp.com/ctg/Manual/c05048181.pdf

 

I hope that answers your question and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
4 REPLIES 4

‎02-17-2021 08:28 AM

HP Recommended

@TBig

 

I reviewed your post and I understand that the printer is not connecting to a WPA 2 connection.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

Your printer doesn’t support WPA2 wireless security and you need to use WPA. Refer to the below user guide for your computer for information.

 

http://h10032.www1.hp.com/ctg/Manual/c05048181.pdf

 

I hope that answers your question and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No

‎02-17-2021 09:25 AM

HP Recommended

That's really to bad though.  Wish HP would do something about that.  Are there any HP printers that can connect to a secured wireless network?

Was this reply helpful? Yes No

‎02-17-2021 09:29 AM

HP Recommended

Maybe WiFi Direct is the answer? 

Was this reply helpful? Yes No

‎02-17-2021 10:12 AM

HP Recommended

My 8710 works with WPA2 Personal

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.