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‎10-18-2020 07:43 AM

HP Recommended
Product: HP Photosmart 6520
Operating System: Microsoft Windows 10 (64-bit)

Worked fine last weekend, and has done for ages.

As of this weekend, unable to connect, seems always offline.

I removed the printer in Windows thinking it would re-add OK, but it hasn't.

Took a Windows 10 update mid-week (15/10/20) , and may be coincidence but hasn't worked since.

Tried wirelessly and connecting a USB cable in, but it says it's installed OK. However, there is no printer recognised in Windows 10 now.

I'm using a desktop computer.

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1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-18-2020 08:56 AM

HP Recommended

Works if you remove web services directly on the printer and then re-connect in windows 10 directly to the ip address, it then picks up the driver.

View solution in original post

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1 REPLY 1

‎10-18-2020 08:56 AM

HP Recommended

Works if you remove web services directly on the printer and then re-connect in windows 10 directly to the ip address, it then picks up the driver.

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