cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix HP Printer issue in macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix HP Printer issue in macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Note for common printer problems
Customers receiving the"will damage your computer" message along with others like "unable to access cups/tmp" or "'@%' cannot be opened" need to update their version of the macOS. Please check this article for more information: HP Printers - A [software component] will damage your computer message displays when printing or while installing (macOS) .
New member
1 0 0 0
Message 1 of 4
114
Flag Post

HP Photosmart 7525 Web Service Connection error

HP Recommended
HP Photosmart 7525 Printer
macOS 10.15 Catalina

Hi,

I am trying to connect to Web Services on my HP Photosmart 7525 printer. My internet is connected and fine, which I checked using the network print out. However, when I try to update/set up my Web Services ( I attempted to do so directly on the printer and on the website), I get the error "Unable to connect to Web Services. Confirm internet access and try again or enter a proxy address". I am on a shared network that is run through my apartment complex and was wondering if that may be the issue. I have tried all of the troubleshooting already, so any advice would be great!

3 REPLIES 3
Highlighted
HP Support Agent
HP Support Agent
15,250 15,228 1,196 1,193
Message 2 of 4
Flag Post
HP Recommended

@abailey1198, Welcome to HP Support Community!

 

Guest or public networks (such as networks found in apartments, coffee shops, schools, or hotels) have additional security features that can prevent printing.

To print, directly connect your computer or mobile device to your printer with Wi-Fi Direct.

For more information, go to Wi-Fi Direct Printer Setup.

 

But, for web services you need a network connection that is private and not shared.

 

I hope that answers your concern adequately. Let me know!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

Reply
0 Kudos
Highlighted
New member
1 1 0 0
Message 3 of 4
Flag Post
HP Recommended

Hi, 

I am getting the same error message. I am on my home network which is private.  I have toggled the settings for the wireless direct. I have also restored the factory settings. I continue to get the error at the point it is "trying to Connect to the Webservices Server" Is it possible that the server is blocking the devices? When I 1st got the printer all worked as expected. Please help this is frustrating!

 

Respectfully,

 

Rhemarsh 

Reply
0 Kudos
Highlighted
HP Support Agent
HP Support Agent
15,250 15,228 1,196 1,193
Message 4 of 4
Flag Post
HP Recommended

@rhemarsh, Welcome to HP Support Community!

 

If you have already performed the steps from the document HP Printers - Cannot Connect to Web Services and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation