HP Printer

[Jupiter15]

My android imobile is not connecting to my HP Officejet 8025e Printer  My Gallaxy 13 Android wifi is on. Printer is connected to my wifi & HP smart app on my laptop. All devices are near my router. My laptop is connected to my android, but my printer is not detected.

[Raj_05]

Hi @Jupiter15,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like your HP OfficeJet Pro 8025e printer is connected to your Wi-Fi and is working fine with your laptop, but your Android device (Galaxy 13) isn't able to detect it. Here's a step-by-step guide to help you resolve the issue.

Ensure Your Printer is on the Same Network

• Verify that both your Galaxy 13 and HP OfficeJet Pro 8025e are connected to the same Wi-Fi network. If they are on different networks (e.g., 2.4 GHz vs. 5 GHz), the Android device may not detect the printer.

Restart Devices

• Restart your printer: Turn it off, unplug it for about 30 seconds, then plug it back in and turn it on.
• Restart your Android device: Power it off and back on.
• Restart your router: This can resolve network connectivity issues.

Check Printer Settings

• On your printer's control panel, go to Settings > Network Settings > Wi-Fi Status. Ensure the printer is connected and shows "Connected" under Wi-Fi status.

Reinstall the HP Smart App

• Open the Google Play Store on your Android device, uninstall the HP Smart app if you already have it, then reinstall it.
• Make sure your Android's Bluetooth is enabled as the HP Smart app sometimes uses Bluetooth to detect nearby printers.

Re-add Printer in the HP Smart App

• Open the HP Smart app on your Galaxy 13.
• Select Add Printer.
• The app will search for nearby printers. If your printer is not detected, try using the manual IP address method:
  • Go to your printer's Settings > Network Settings > Wi-Fi Network Summary and find your printer's IP address.
  • In the HP Smart app, select Add Printer and choose Add Printer by IP Address, then enter the printer's IP address.

Verify Wi-Fi Direct

If the above steps don't work, try using Wi-Fi Direct to connect:

1. On your printer, enable Wi-Fi Direct (Settings > Network Settings > Wi-Fi Direct > Turn On).
2. On your Android phone, go to Wi-Fi settings and look for your printer in the available networks (e.g., "DIRECT-XXXX-HP").
3. Connect to the printer's Wi-Fi Direct network.
4. Open the HP Smart app and try printing.

[Raj_05]

Reset Network Settings (if needed)

If your Android still can't find the printer, try resetting the printer's network settings:

1. On the printer's control panel, go to Settings > Network Settings > Restore Network Defaults.
2. Reconnect the printer to your Wi-Fi network and try the steps again.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support