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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: Printer Wi-Fi, Connectivity Issues and Offline Status.

‎03-08-2023 10:18 AM

HP Recommended

I keep getting an error message when attempting to login on the HP Smart App saying to check the network connection. I've used 3 different networks and having the same issue on all of them. 

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2 people had the same question
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‎03-11-2023 11:09 AM

HP Recommended

Hi @bwin3002,

 

Welcome to HP Support Community. 

Thank you for posting your query. I will be glad to help you.

 

To understand the issue and help you, please get back to me with the details listed below:

- Exact model number of your HP Product (if you need help, click here for information on how to find your model number model).

Note: Do not share any of your personal information such as serial number, phone number, email ID, etc.


- Let me know if the printer is connected to Windows Computer or MAC Computer or Android Phone or iPhone.

- Let me know the version of the operating system installed on the computer. 

- Connection method - USB, physical LAN, or wireless?
- Snapshot of the Error messages (if any) on the unit. 


Take care and have a great day ahead.

Rainbow23 - HP Support.
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