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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: Printer Wi-Fi, Connectivity Issues and Offline Status..
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HP Smart App Says Printer Offline, Works on Windows

HP Recommended
Envy 5010
Microsoft Windows 10 (64-bit)

My Envy 5010 has suddenly stopped working wirelessly (printing and scanning). I've tried resetting the printer, power cycling the WiFi router, and using the Print and Scan Doctor but to no avail. I've managed to get the printer working through Windows 10 but the HP Smart app still says it's offline. 

 

Has anyone else had this problem and knows how to resolve it? Very inconvenient not being able to print/scan from my smartphone!

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