HP Smart App does not connect to internet

[newry]

I can wireless print from laptop to Pro 7740. When I try to connect the HP Smart App with the printer, it states that an internet connection is required. I have reset the modem. Downloaded the app again. Restarted the printer. Laptop and Printer are connected to internet.

Im trying to scan from printer to laptop.

[Raj_05]

Hi @newry,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

The issue you're facing with your HP OfficeJet Pro 7740 Wide Format All-in-One Printer and the HP Smart App could be due to a few different factors. Here’s a step-by-step guide to troubleshoot the issue.

Check Printer Connection to Wi-Fi:

• Ensure that the printer is connected to the correct Wi-Fi network.
• On the printer's control panel, go to Network Settings or Wireless Settings and confirm the Wi-Fi connection.
• Print a network configuration report to verify the connection status.

Check Internet Connection on Laptop:

• Ensure your laptop is connected to the same Wi-Fi network as the printer.
• Verify that your laptop has a stable internet connection by trying to access different websites.

Update HP Smart App:

• Make sure you have the latest version of the HP Smart App installed on your laptop. You can update it from the Microsoft Store or the HP website.

Check HP Smart App Permissions:

• Ensure the HP Smart App has the necessary permissions to access the internet and your network.
• On Windows, go to Settings > Privacy > App permissions and ensure that the HP Smart App is allowed to access your network.

Firewall/Security Software:

• Check if your firewall or antivirus software is blocking the HP Smart App from accessing the internet. You may need to add an exception for the app.
• Temporarily disable the firewall or security software to see if it resolves the issue.

Restart All Devices:

• Restart your printer, laptop, and modem/router to refresh the connections.

Reconnect the Printer in the HP Smart App:

• Open the HP Smart App and remove the printer if it's already added.
• Add the printer again by following the on-screen instructions to connect it to the app.

Use an Alternative Scanning Method:

• If the HP Smart App still doesn’t work, try scanning directly using the Windows Scan app or the built-in scanning feature in Windows:
  • Go to Start > Windows Accessories > Windows Fax and Scan or search for Scan in the Start menu.
  • Select your HP OfficeJet Pro 7740 and try scanning from there.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support