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‎10-10-2024 05:22 AM - edited ‎10-10-2024 08:36 AM

HP Recommended
Product: HP ENVY 6432e All-in-One Printer

Is hp smart app off line. Smart app will not load up. Have used 3 devices, iPad, iPhone, MacBook, have removed and reloaded app plus rebooted the WiFi. Nothing works. 

has been rectified about 1 hr after raising this issue .

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-11-2024 01:09 PM

HP Recommended

Hi @bevas64 

 

Welcome to the HP support community.
 

I understand you're experiencing an issue with HP smart app, and I apologize for any inconvenience this may have caused. I'm here to help you today.
 

Please go to System Preferences > General and ensure your default browser is set as Safari and check for any difference then.

 

If the same persists, click on Finder and then select Force Quit from the Apple menu and quit Safari, then try logging in back from within HP Smart and check for any difference.

 

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

-Regards
Raj-HP Support

Raj2111
I am an HP Employee

View solution in original post

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1 REPLY 1

‎10-11-2024 01:09 PM

HP Recommended

Hi @bevas64 

 

Welcome to the HP support community.
 

I understand you're experiencing an issue with HP smart app, and I apologize for any inconvenience this may have caused. I'm here to help you today.
 

Please go to System Preferences > General and ensure your default browser is set as Safari and check for any difference then.

 

If the same persists, click on Finder and then select Force Quit from the Apple menu and quit Safari, then try logging in back from within HP Smart and check for any difference.

 

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

-Regards
Raj-HP Support

Raj2111
I am an HP Employee

1 person found this reply helpful
Was this reply helpful? Yes No
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