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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: Printer Wi-Fi, Connectivity Issues and Offline Status..
JamesHH1
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HP Smart Print

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HP 2700 Wireless Printer
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Using HP Smart for wireless printing on Samsung F20 phone ( Version 11), old printer died and installed a new one, its working fine but the old printer is still showing up in printer selection and print option. I can get rid of it or delete from app. Very annoying. Pls help.

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Dragon-Fur
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@JamesHH1 

 

Welcome to the HP Community.

 

Try / Consider...

 

Open HP Smart Mobile

If you can do so, click on the offending printer name in the top of the main menu -

Look for the printer to the < Left or Right > of your current printer

 

What else?

 

Once the offending printer is selected,

Open Settings wheel / gear

Open Add / Set up a Printer

Scroll down to Advanced

Click "Remove Printer"

 

Example - HP Smart Mobile > Main Menu

HP_Smart_Mobile_Main_Menu_11HP_Smart_Mobile_Main_Menu_11

 

 

=========================================================================

References / Resources

 

Mobile Printing – Options, How-to, Help, and Information

Print from your Android, iOS, or Amazon Fire device with the HP Mobile printing app.

Read this document first.

Open the section for your printer series  >  Find your printer and supported applications.

HP Printers - Mobile Printing Solutions Compatible with HP Printers

 

 

HP Smart - iOS and Android >>> Download, How-to, and FAQ

 HP Printers - Using the HP Smart App (Android, Apple iOS)

 

 

HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

Open Product Home

Enter the type and name of your HP device

 

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question / Concern Answered, Click "Accept as Solution"

Dragon-Fur

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JamesHH1
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Offending printer is not showing on smart app.

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Dragon-Fur
Level 16
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33,138 32,616 3,042 11,021
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@JamesHH1 

 

OK - old printer not listed / present in HP Smart.

 

Curious...

Where are you seeing "the old printer is still showing up in printer selection and print option"

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question / Concern Answered, Click "Accept as Solution"

Dragon-Fur

Was this reply helpful? Yes No
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