HP Smart Tank Plus 655

[cdm01]

My printer is offline. What do I need to do. cdm01

[Kumar0307]

@cdm01, Welcome to the HP Support Community! I’m here to help.

To assist you better, which device are you using to print?

Are you using the HP Smart app on the device to print and do you have this offline message on this app?

Check on the printer screen, tap the wireless icon and check the details if the printer is connected to the same network as the computer.

If the printer is not connected,

On the printer screen, go to Setup > Network Setup > Restore network settings

Go back to Network > Wireless > Wireless setup wizard and select your network.

• Make sure the printer and the PC are connected to the same wireless network. Either 2.4 or 5GHz network.
• If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both networks.

Hope this helps! Let me know how it goes. 

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Have a great day!