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    Information
    HP Solution Center Adobe Flash player error

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    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: Printer Wi-Fi, Connectivity Issues and Offline Status..
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HP Smart app on laptop cannot find printer on network.

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HP Smart app on laptop cannot find printer on network. Printer is HP OfficeJet Pro9015.

 

The Printer is on the network. It can be printed to from Word and so forth. It's just that HP Smart app can't find it.

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@txcristy

 

I reviewed your post and I understand that the HP Smart app is unable to find the printer.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you uninstall HP Smart app from the computer and then follow the steps in the below article and check if it helps.

 

https://support.hp.com/in-en/document/c04675142

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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