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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: Printer Wi-Fi, Connectivity Issues and Offline Status..
Zidecke
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HP Smart can't find my 6430 Pro

HP Recommended
6430 Pro
Other

Hi, 

 

I bought this printer from eBay as a refurbished unit. 

 

Aesthetically looks good, but no matter what u do, I can't seem to get the printer recognised via the HP SMART app. 

 

There's a peachy/orange glow from the printer with the cross and check/tick icons backlit. That's about it. 

 

When I unplug and plug it back in, it does go through the cycle and play this rewarding little melody, but still can't find it in the app! 

 

Can anyone help? 

 

For what it's worth, the standard of documentation available about these screen-less printers is quite ridiculous! Sort it out HP! 

1 REPLY 1
Jay_G24
HP Support Agent
HP Support Agent
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Message 2 of 2
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Hi @Zidecke,

 

I'd like to help!

 

To assist better-

  1. How is the printer connect to the device USB or wireless?
  2. What device are you using the printer with, a Windows computer, Mac, Android or an iPhone? 
  3. What is the status of the wireless light on the printer, steady or blinking?
  4.  I would like to know, is your router set to work on 2.4 GHz network or 5 GHz network band?

Meanwhile, try the steps in the document - Blinking Lights and Error Codes 

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

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