HP Smart shows online but it's really not

[theslonefam]

my printer shows as being online and ready to go on the HP Smart application. I can print sometimes from my phone but not always. I can not print from my MacBook as it says it's offline. How do I get assistance with this?

[zoey7886]

@theslonefam, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding How to Address Printer Connectivity Issues with HP Smart! 

We're thrilled to have the opportunity to assist you and provide a solution.  

It sounds like you're experiencing connectivity issues with your HP printer. Here's a detailed guide on how to address these issues:

1. Ensure the Printer is Connected to the Network

Make sure your printer is connected to the same Wi-Fi network as your phone and MacBook. You can follow these steps:

• Print a Network Configuration Report to verify the printer's IP address.
• Check your printer's connectivity settings and ensure it's successfully connected to the network.

2. Restart Devices and Router

• Printer: Turn off the printer, wait for about 10 seconds, and then turn it back on.
• Router: Restart your router by unplugging it for 10 seconds and then plugging it back in.
• Computers and Mobile Devices: Restart your MacBook and phone to ensure they have fresh network connections.

3. Update Printer Firmware

Ensure your printer's firmware is up to date. You can usually do this through the HP Smart app by following these steps:

• Open HP Smart on your mobile device.
• Select your printer.
• Go to Printer Settings > Printer Maintenance > Update Printer.

4. Re-add Printer to HP Smart

Sometimes re-adding the printer to the HP Smart app can resolve connection issues.

• Open HP Smart on your mobile device.
• Remove the printer: Go to the main screen, select the printer and tap on "Remove Printer".
• Add the printer again: Tap the plus sign to add a new printer and follow the on-screen instructions.  

Hope this helps! 

Take care, and have an amazing day!  

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Regards,