cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: Printer Wi-Fi, Connectivity Issues and Offline Status..
MK202014
New member
2 1 0 0
Message 1 of 4
211
Flag Post

HP Smart sign in issue not fixed

HP Recommended
HP officejet Pro 8710
Microsoft Windows 10 (64-bit)

Please can someone help me: Smart version 130, windows up to date, no VPN- yet I still cannot sign into my HP account via Smart, therefore I cannot print or scan. This is crazy, poor assistance so far from HP, all see is: Thanks for waiting. Please help!!

3 REPLIES 3
Kumar0307
HP Support Agent
HP Support Agent
22,188 22,189 1,604 1,890
Message 2 of 4
Flag Post
HP Recommended

@MK202014, Welcome to the HP Support Community! I’m here to help.

 

I understand you are not able to sign in to the HP Smart app. To assist you better, do you get any errors?

Have you tried on a different device?

 

For now, install the printer using the TCP/IP port to print (wireless connectivity)

Check for any pending Windows updates first.

  1. On the PC, go to Control panel > Devices and printers > Remove the existing printer entry > click on Add a printer(at the top) 
  2. Under 'Choose a device or printer', click on 'The printer I want isn't listed'.
  3. Select 'Add a printer using a TCP/IP address'
  4. Find the IP address of the printer by tapping on the wireless/ethernet icon on the printer screen
  5. Type in the 'IP address in Hostname or IP address' box, click next
  6. Proceed to the next steps by following the on-screen instructions.

Try printing.

 

Note: We can also install the full-feature printer driver from the HP Support site.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No
MK202014
Author
New member
2 1 0 0
Message 3 of 4
Flag Post
HP Recommended

Thanks, I can print now I need to be able to scan.

Was this reply helpful? Yes No
Kumar0307
HP Support Agent
HP Support Agent
22,188 22,189 1,604 1,890
Message 4 of 4
Flag Post
HP Recommended

@MK202014

 

Glad to know that you are able to print.

 

Try using HP Scan and Capture app from the Microsoft Store and check if that helps.

 

Alternatively, use the HP Scan Extended app to scan and check if that helps.

You can Download-Save-Install > HP Scan Extended  

Download, save and install to use. 

 

Let me know how it goes.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation