HP Smart sign in issue not fixed

[MK202014]

Please can someone help me: Smart version 130, windows up to date, no VPN- yet I still cannot sign into my HP account via Smart, therefore I cannot print or scan. This is crazy, poor assistance so far from HP, all see is: Thanks for waiting. Please help!!

[Kumar0307]

@MK202014, Welcome to the HP Support Community! I’m here to help.

I understand you are not able to sign in to the HP Smart app. To assist you better, do you get any errors?

Have you tried on a different device?

For now, install the printer using the TCP/IP port to print (wireless connectivity)

Check for any pending Windows updates first.

1. On the PC, go to Control panel > Devices and printers > Remove the existing printer entry > click on Add a printer(at the top) 
2. Under 'Choose a device or printer', click on 'The printer I want isn't listed'.
3. Select 'Add a printer using a TCP/IP address'
4. Find the IP address of the printer by tapping on the wireless/ethernet icon on the printer screen
5. Type in the 'IP address in Hostname or IP address' box, click next
6. Proceed to the next steps by following the on-screen instructions.

Try printing.

Note: We can also install the full-feature printer driver from the HP Support site.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[MK202014]

Thanks, I can print now I need to be able to scan.

[Kumar0307]

@MK202014

Glad to know that you are able to print.

Try using HP Scan and Capture app from the Microsoft Store and check if that helps.

Alternatively, use the HP Scan Extended app to scan and check if that helps.

You can Download-Save-Install > HP Scan Extended  

• If the link above does not work, copy and paste the ftp address below into your browser: https://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi

Download, save and install to use. 

Let me know how it goes.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!