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HP Smart

HP Recommended
HP DeskJet 2720
Microsoft Windows 10 (64-bit)

Hi, I have a problem with logging in by "HP Smart" I have already checked all possibilities, including anti-virus etc. It just stops and nothing happens.Schowek01.jpg

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Schowek01.jpg

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HP Recommended

@IIIVDRIII 

 

 

==============================================================

Welcome to the HP Community.

Reminder to those reading:

Do NOT respond to vermin who post phone numbers or email addresses.

HP does not post phone numbers or email in Community messages.

==============================================================

 

Not sure that we can offer anything new...

 

What?

Having already tried "all possibilities" might mean the application is tangled up in the Windows File System.   This means that nothing short of removing that "block" will resolve the problem.

 

For Example,

 

If you already have a viable Restore Point, you could try "moving back in time" to when the application still worked.

 

System Restore (Windows 10, 8.x)

 

Reminder:  System Restore is NOT "Recovery".  Different animal.  Don't confuse the two.

 

What else?

Still having "Tried everything" and nothing works:

Application might be too deeply embedded in the File System to cleanly extract it.

This means you might have to reload Windows to actually fix the underlying problem(s).

This is your option - it is not mandatory - just something you can consider moving forward.

 

 

Anything else?

Not much.  Beyond uninstall / reinstall / setting a few options and permissions, applications are Windows controlled.

 

Some ideas - ignore if you have already tried...

 

 

Restart everything, including the router that controls your network.

 

Next,

Open a browser - log into your HP Account - check that your devices are listed as expected.

HP Account - Login / Dashboard

 

Next,

Uninstall HP Smart > Restart the computer and log in > Install the application from the Microsoft Store

 

Settings > Apps > Apps and Features 

Search or scroll down and find HP Smart

Left-Click on the item > Uninstall

Restart the computer and log in

"Get" a new copy of the Application from the Microsoft Store

 

Example - HP Smart - Windows - Main Menu

HP_Smart_W10_Start_Screen_4HP_Smart_W10_Start_Screen_4

 

 

 

Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP DeskJet 2720 All-in-One Printer 

 

 

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not a business group of HP..

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution" .

 

 

Dragon-Fur

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Hi,

I would also make sure the latest version is installed, such behavior may occur with older versions:

 

See 'Why can't I log into my HP account from the HP Smart app?' below:

https://support.hp.com/us-en/document/c04675142

 

If that doesn't help, I would also suggest checking for operating system updates, please let me know its exact version by right-clicking the Start menu, selecting System and there look for the Version section within the Windows Specifications section.

 

Shlomi



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@ShlomiL 

 

Good Point.

I did forget to tell the user why he should uninstall / get a new copy of the app.

Smiling.

 

Thanks.

Welcome to 2021 - here we go!

 

Dragon-Fur

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