I went to youtube search for HP help to connect my new printer. The printer kept show setup incomplete. The virtual chat person could not help and connected me to a tech person. Should this tech person be trusted as he is now cleaning up my computer, protecting my IP ADDRESS which he said was vulnerable and there were other threats on my computer. The work he is doing he states takes 90 minutes maybe a little more but not much. He states he is in California. He also pitched a sell of 1-5 year plan to consider. Should this be a trusted individual?
Document includes links to USA and Canadian authorities to report the incident.
Recently, HP has seen an increased number of third-party support websites selling HP driver downloads or diagnostic tools. Many of these websites use the HP trademark symbol and claim to be official HP distributors.
If your product supports your operating system, HP offers your driver and software at no additional cost through the HP website.
Use caution when dealing with any website that asks you to pay for HP driver downloads or tools that claim to diagnose your HP products. These websites might not be affiliated with HP in any way.
Do not install BIOS updates from a motherboard manufacturer's website. Only install BIOS updates from HP. Installing BIOS updates from the motherboard manufacturer can prevent the computer from accepting an HP system recovery. This could result in a loss of data.
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