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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: Printer Wi-Fi, Connectivity Issues and Offline Status..
Trustyou-_39
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HP TECH

HP Recommended
HP OFFICE JET PRO 8025e
Microsoft Windows 10 (32-bit)

I went to youtube search for HP help to connect my new printer. The printer kept show setup incomplete. The virtual chat person could not help and connected me to a tech person. Should this tech person be trusted as he is now cleaning up my computer, protecting my IP ADDRESS which he said was vulnerable and there were other threats on my computer. The work he is doing he states takes 90 minutes maybe a little more but not much. He states he is in California. He also pitched a sell of 1-5 year plan to consider. Should this be a trusted individual?

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Dragon-Fur
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HP Recommended

@Trustyou-_39 

====================================================================

Welcome to the HP Community.

Be Aware:

Do not respond to individuals who post phone numbers or email addresses.

Do not respond to individuals who ask you to provide private information in a public Post.

These people might be scammers trying to steal your information / money.

====================================================================

 

You are being scammed.

Disconnect.

Do NOT give your personal information to these people.

Change all your passwords.

Scan your computer with your very best security software.

 

Edits  Update Content - add information

 

Beware of Fake "123" Sites

 

The "Real Deal"

123.hp.com - Printer setup from the HP® Official site

https://123.hp.com/

 

 

The official HP 123 site is where you can find the appropriate (and free) software and drivers for your printer.

 

The official HP 123 site is not a website where odd chat boxes pop up on the screen and someone tries to offer you "Services" if you would just give out your credit card and information. Not.

 

 

  • There are several “fake” sites listed (in search engines) for “123” – please make sure you are using the actual “HP” site.

 

  • Notice the website address – the real HP site does not contain any extra verbiage.  For example, there is no “setup” or other extra bits in the address.

 

  • HP websites are the only websites allowed to use the HP copyright circle/logo.  Look for the copyright on any website claiming to be HP. If in doubt, scroll to the bottom of the Website to find HP copyright logo.  Example:  “© Copyright <year> HP Development Company, L.P.”

 

  • If you are asked for money to correct "issues" on your computer OR if the “help” wants to log into your computer, you are using a “fake” site. Do not give these people your information! 

 

 

From HP:  HP Fraud Alert: Protect Yourself from Scams, Report Suspicious Calls

Document includes links to USA and Canadian authorities to report the incident.

 

Excerpted

Recently, HP has seen an increased number of third-party support websites selling HP driver downloads or diagnostic tools. Many of these websites use the HP trademark symbol and claim to be official HP distributors.

 

If your product supports your operating system, HP offers your driver and software at no additional cost through the HP website.

 

Use caution when dealing with any website that asks you to pay for HP driver downloads or tools that claim to diagnose your HP products. These websites might not be affiliated with HP in any way.

 

Do not install BIOS updates from a motherboard manufacturer's website. Only install BIOS updates from HP. Installing BIOS updates from the motherboard manufacturer can prevent the computer from accepting an HP system recovery. This could result in a loss of data.

 

++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

 

AND

 

READ – Be Informed – Be Aware

 

HP Fraud Alert: Protecting Yourself from Scams | HP® Official Site

HP Fraud Alert: Protect Yourself from Scams, Report Suspicious Calls

 

and

Request for Review

 

  • I have submitted a request that our Community moderators review your question / concern.

 

Worth Noting

  • Our Community is not an HP business group.
  • We are not HP Technical Support, nor are we HP Sales, Service, or Warranty.
  • Our request for assistance on your behalf does not influence the outcome:  Our request is not a magic back door into HP Support.
  • The time frame (how long it takes) for a response is not controlled by the Community.
  • If / When there is a response, a Community moderator / agent will (should) post back on this thread before using other methods to contact you. 

 

Important

  • Do not contact random numbers posted in a public or private message by “new members”.  Vermin are looking for victims – don’t be next.
  • Please do not post any personal or case information here - we cannot make use of the data. 
  • Posting personal information at a public site increases your risk from rats and scammers.

 

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution"

Dragon-Fur

Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation