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‎12-06-2020 07:34 AM

HP Recommended
Product: HP envy
Operating System: Microsoft Windows 10 (64-bit)

HP Envy 6032 connected to my ineternet whe recently purchased.  I am now having trouble with it not connecting, I have recently changed my phone. but have tried doing on the ap on my phone and on my laptop but not connecting. 

 

Any help much appreciated. 

 

Sue 

Category:
1 person had the same question
1 REPLY 1

‎12-06-2020 09:48 AM

HP Recommended

Hi,

Thanks for using the HP Support Community.

 

Can you try a reset and use the HP Smart to connect again?

 

This example shows how to reset for the printer:

 

https://www.youtube.com/watch?v=TWBAFvOJuGk

 

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



HP Envy 6000 series & HP Envy Pro 6452 | 6455 AiO Printer : Reset Wireless to defaults
HP Envy 6000 series & HP Envy Pro 6452 | 6455 AiO Printer : Reset Wireless to defaults
youtube.com/watch?v=TWBAFvOJuGk
Click on the link to subscribe and get the latest video uploads: https://goo.gl/y4Rcn1 Remember to like and share the video if you know of friends that would find this useful. Click on the bell so you will not miss out on any new videos. This tutorial shows how to Restore the wireless settings ...
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